There are 425 seats in the theatre, plus 4 folding chairs in the balcony you may or may not want to use. There are 294 seats downstairs, and 131 (plus 4 folding chairs) in the balcony. The balcony is labeled with double letters. See attached seating chart.
You should inform Allison Frost & Frank Russell whether your show is going to be General Admission or Reserved Seating. Staffing needs change depending on the type of show.
There are twelve wheelchair accessible seats, located at A1, A3, A5, A7, A2, A4, A6, A8, O1, O3, O2, and O4. These seats are the regular plush-type seats that can be screwed out of the floor to create a space for access. Should a person requiring access be coming with a companion who does not require access, a folding chair will have to be placed next to them as the chairs come out in pairs. Four of these seats (A5 & A7/A6 & A8) can only be used as wheelchair accessible seats if the ones next to them on the aisle (A1 & A3/A2 & A4) are also being used as wheelchair accessible seats. This is because if the aisle seats are still the regular seats, there will not be enough room to maneuver a wheelchair around them.
There are a lot of rules you must follow regarding wheelchair ticket sales. Please refer to the ADA Requirements to make sure you are in compliance.
If/when you sell a wheelchair seat as accessible, please inform Frank or a member of the crew assigned to your show as soon as possible so that they can make sure it is taken out before show time.
People will inevitably lose their tickets, not remember how many they purchased, want to switch seats, and seat themselves in the wrong seats. You should have a plan for how to deal with these scenarios.
Please be prepared to give WHBPAC’s House Manager a copy of your patron information so we can help you in the best possible way. This should be a list of patrons in alphabetical order with a list of how many seats they purchased and, if your show is reserved seating, which seats they are in. Designate someone reliable, who knows what is going on with your tickets, who can be available from the time the doors open until at least half an hour after the show starts to deal with these types of situations.
If you are selling tickets at the door, remember that someone always comes late, and your ticket seller should remain in the lobby until at least half an hour after the show starts.
Using the WHBPAC’s Box Office?
There are 425 seats in the theatre, plus 4 folding chairs in the balcony you may or may not want to use. Included in these counts are 12 wheelchair accessible seats. We adhere to all ADA guidelines in selling accessible seating.
There are 294 seats downstairs, and 131 (plus 4 folding chairs) in the balcony. The balcony is labeled with double letters. See attached seating chart.
Please have all your information ready for when you want to go on sale – any gaps in information could result in your sale date being pushed back. See the form below for the information we need to begin building your show.
Your customers may choose to hold their tickets at Will Call, have them mailed ($6 per order additional fee), or receive an E-Ticket. E-Tickets are sent out 8 hours prior to show. All tickets will have a scannable bar code on them, to be scanned upon the patron’s entrance into the theatre.
If you would like to pick up a batch of physical tickets to sell, you may do so by calling the Box Office in advance. However, please note that these tickets will go into the computer system as “comps” and we will not be able to reconcile any outside sales on our reports. These tickets will also be live and scannable; any lost tickets will not be able to be replaced.
Web sales close by default two hours before the performance begins in order to allow the Box Office time to prepare Will Call tickets and Performance Seating Book lists for the House Manager.
Ticket counts can be automatically sent to the email of your choice hourly, daily, or once weekly. Please whitelist info@whbpac.org to ensure you receive the counts.
You may call (631-288-1500) or email the Box Office for an updated ticket count. A ticket count by default includes only sold tickets, not any holds or comps you have previously asked us to process. Please do not ask for more than one ticket count per day. Most people find once per week sufficient for their needs.
When asking for a ticket count, please specify who you are and which show you are calling for.
WHBPAC adds a standard set of fees to each event on sale through the Box Office.
The Admin Fee partially covers costs relating to ticketing such as: ticket software & license fees, stock, printers, access control scanners, and website-related expenditures. To benefit our patrons who choose to purchase tickets in cash at the Box Office, we are willing to waive this fee, even though we still incur these costs. We believe it’s vital to provide our community with an opportunity to engage with the arts for as low a cost as possible, without compromising on the quality of the experience. As of this writing, it is set at 15% of the base ticket price.
The Preservation Fee helps WHBPAC maintain its 90 year old building. This fee is non-waivable. Currently, this fee is $3 for base tickets of less than $50, $6 for base tickets of $50 – 199, and $8 for base tickets of $200 or more.